Samsung subwoofer and soundbar combinations are some of the best you can get. These devices work well together and provide stunning sound for all of your favorite media.
In all my time using home theatre systems, I’ve rarely had trouble with my Samsung devices. However, they can sometimes have connection issues. When your Samsung subwoofer is not connecting (does not connect) to soundbar, it might indicate a larger problem with the unit.
There are some solutions you can try before calling a repair service. Take the following steps to ensure that your Samsung subwoofer and soundbar set can connect properly before taking further steps.
Samsung Subwoofer Is Not Connecting (Does Not Connect) To Soundbar
It can be frustrating when your new subwoofer and soundbar combination aren’t connecting properly. After all, they were purchased together – they should connect properly. Unfortunately, some issues may prevent them from connecting.
Still, some of these issues can be fixed without returning the devices, taking them to a repair service, or replacing them. When your Samsung subwoofer is not connected (does not connect) to soundbar, troubleshoot using the following solutions.
Before you try any of the in-depth solutions below, here are a few general troubleshooting solutions to try. These solutions may fix the issue without any invasive measures.
- Is the subwoofer turned on? Before going any further, make sure that the subwoofer and the soundbar are both receiving power.
- If one of the devices is not receiving power, try testing your electrical outlet. Move the device to a different outlet to see if it powers on there.
- Move the devices closer together. Obstacles may be making it difficult for your subwoofer to connect to the soundbar. Before going any further, make sure that you bring the devices together and retry the connection.
If these options don’t work, you may have to reset your soundbar or subwoofer. You can connect them automatically after the reset. If this still doesn’t work, you may have to connect the subwoofer manually. The last troubleshooting option is to update the soundbar firmware to ensure that the subwoofer connects properly.
Resetting your Samsung Soundbar
Many of your connection problems can be solved by resetting your Samsung Soundbar. This hard reset will restore factory settings, so it will force your subwoofer and soundbar to reconnect. It will work a lot like it did the first time you powered them on. It can also clear a lot of issues with connectivity.
To complete this simple process, follow these steps.
- Make sure that the soundbar is connected to a power source. Turn the soundbar on using the power button or the remote control.
- Hold the power button on either device for several seconds.
- When you see the ‘INIT OK’ text on the display panel, release the power button. At this point, the soundbar will restart.
That’s all it takes. Now, your soundbar and subwoofer will begin an automatic connection.
The subwoofer and soundbar will begin connecting automatically once the reset is complete. For the most part, this process will play out exactly as it did when the pair was new.
Here’s what will happen:
- Make sure that the subwoofer is turned on and receiving power.
- Once the soundbar restarts, it will begin looking for a connection.
- The LED LINK indicator light on the subwoofer will blink until the connection is complete.
- Once the connection is complete, the indicator light will be solid blue.
- If the LED LINK indicator light continues to blink for several minutes, the automatic connection has failed.
If the connection fails, you can try to connect the subwoofer and soundbar manually.
Connecting the Subwoofer Manually
A manual subwoofer connection may be required for your subwoofer and soundbar. This process is simple, though it may take a few moments to complete.
To manually connect your Samsung soundbar and subwoofer, take the following steps.
- Connect the soundbar and subwoofer to power and turn them on.
- Press the ID SET button on the back of the subwoofer. This button is recessed, so you will need a small object such as a paperclip to reach it.
- Most Samsung subwoofers will have an ID SET button. If your model does not have a button on the back that is labeled ‘ID SET’, you may have to follow the unique instructions in your subwoofer’s user manual. You can also find this user manual online.
- Continue holding the ID SET button until the ‘STANDBY’ light turns off and the ‘LINK’ light (the blue LED located on the back panel) begins blinking rapidly.
- Your soundbar should still be powered off at this point.
- Press and hold the ‘MUTE’ button on the remote control.
- Some Samsung soundbars have an ID SET button, just like the subwoofer. In certain cases, you can use this button to reset the system instead. Make sure to consult your user manual to make sure that you are using the correct button for your model.
- Continue holding this button until the words ‘ID SET’ appears on the display panel located on the front of your soundbar.
- The blue LED light on the front of the subwoofer should be blinking.
- Power on the soundbar.
- The blue LED light on the front of the subwoofer should turn solid.
This process, though it may seem lengthy, should only take a few moments. If the blue LED light on the subwoofer continues to blink, the manual connection has failed. You will need to move on to the next solution or contact a repair service if this process fails multiple times.
Update Samsung Soundbar Firmware
Your soundbar’s firmware may be the reason your subwoofer won’t connect. If the versions or updates are incompatible, it may make connection impossible until it is updated. To check your firmware version, look up the latest firmware on the Samsung website using your soundbar’s model number.
To retrieve the firmware version information from your soundbar, take the following steps:
- First, press the gear button on the remote control. Press it just once at first.
- Next, press the gear button again. This time, hold it down for about 30 seconds.
- Numbers will appear on your display panel or remote.
- The series of numbers following the letter “B” represents the firmware version that your soundbar is currently using. Check this against the most current firmware version on the Samsung website.
- If these numbers don’t match, you need to update the firmware. You have two options for firmware updates.
Firmware Update via USB
Updating your soundbar’s firmware via the USB port can be a little tricky, but the process is simple overall. You’ll need a USB flash drive and a home computer to update your firmware using this method.
- On your home computer, go to the Samsung Download Center.
- Enter your soundbar’s model number.
- Locate the firmware file under the ‘Downloads’ option on the support page for your soundbar model.
- Click the ‘Download’ option next to the newest firmware version.
- The file will download to your home computer. When it’s complete, unzip the file from your Downloads folder.
- Transfer the files required for the update to your USB flash drive. Do not place them in a folder. If the files are in a folder on your home computer, remove them from the folder and place them in the USB flash drive’s main directory. Files in folders cannot be accessed by your soundbar.
- Eject the USB flash drive from your home computer.
- Plus the USB flash drive into the USB port on the back of your soundbar while the soundbar is off.
- Use the remote or the power button to turn the soundbar on. Use the source button on either device to access the USB source.
- Some soundbars won’t have a source menu. If that’s the case with your model, you can simply skip this step and move on to the next one.
- Once the update has been initiated, your soundbar’s display panel will show the word ‘UPDATE’.
- The soundbar will turn off when this process is finished.
- At this point, you should press the Play/Pause button located on your remote control for 5 seconds. Hold the button until ‘INIT’ appears on your soundbar’s display panel. The soundbar will turn off.
- This means the update is complete.
Firmware Update via the Samsung SmartThings App
If you can’t update via USB, you can use the Samsung SmartThings App to initiate an update. To do this, take the following steps.
- Your soundbar will need to be connected to your home WiFi and be connected to your SmartThings app.
- Unplug the subwoofer and soundbar from the wall outlet. Keep them unplugged for at least 30 seconds. After this time, plug them back in.
- Open the Samsung SmartThings app.
- Select the soundbar from the home page.
- Touch the 3 dots at the top right corner of the SmartThings app screen.
- Choose ‘Information’. From the next menu, choose ‘Firmware Update’. Then, select ‘Update Now’.
- Follow the directions displayed on the screen until the update is completed.
Once the update is finished, you should follow the steps above for connecting your soundbar and subwoofer manually.
Chances are, one of these solutions will fix your issues. If the subwoofer and the soundbar still fail to connect, you may have to get the devices repaired or replaced. Consider your options. If the set is still under warranty, you can always contact Samsung for help or a replacement.
If you are looking also for issues related to soundbars you can check several articles that we have on the site. Enjoy!